Please speak with the team themselves as they will be the ones that send you the tickets.
The team located in Customer Corner can't assist with team related tickets due to how the tickets are setup on the system, apologies.
Most commonly, the main issue is that the 48hr window to accept the ticket transfer is not adhered to. In this case, the sender needs to re-send the tickets and the guest needs to have the app setup and head to the 'Transfers' section to accept the transfer.