Silverstone Circuits Ltd hope that you are pleased with any purchase you’ve made or services that they provide
If you are making a formal complaint, then please complete our Feedback Form where an investigation will open with the relevant department and a response will be sent to you. Alternatively, write to us at:
Feedback
Jimmy Brown Centre
Silverstone Circuit
NN12 8TN
If you contact us by letter or by email, we will review your enquiry fully and ensure that it is investigated by the most suitable person within our organisation. We will normally get back to you by email and within 14 days.
If your enquiry is of an urgent nature, we will prioritise if possible and escalate to the appropriate person within our organisation. We appreciate that some enquiries may take longer than others to resolve, particularly if they involve input from a third party, vendors or organisers, for example.
If you are at the venue, then we may have a Duty Manager on site, where they will endeavour to address it if possible. If we are still not able to address it fully, please contact us by emailing the above email form.
Complaints will close 30 days post event.
Silverstone Circuits Ltd will do all we can to provide you with a suitable response to your enquiry within seven working days. It is through your valuable feedback that we are able to review and improve the overall services and amenities we provide to our guests if within our control and reasonably practicable.
Silverstone Circuits Ltd